Return Policy
Our Return Policy
At ST Hair, we prioritize the safety and satisfaction of our customers. While we generally do not accept returns once a product has been delivered, we do have a specific policy for defective products to ensure your complete satisfaction.
Defective Products Policy
We stand behind the quality of our products. If you receive a defective product, we will gladly exchange it for a new one. Our commitment to quality means we take product defects seriously and will ensure you receive a satisfactory replacement.
What to Do If You Receive a Defective Product
- Contact our customer support team immediately upon discovering the defect (within 7 days of receiving the product)
- Provide clear photos or videos of the defect, along with your order number
- Our team will review your case within 24-48 hours
- Once approved, we will arrange for a replacement product to be sent to you
Why We Don't Accept General Returns
Product Safety
Our hair tonic serum is a carefully formulated cosmetic product. Once delivered, we cannot guarantee that the product has been stored under proper conditions or that its integrity has not been compromised.
Quality Assurance
Each bottle of ST Hair Tonic Serum undergoes strict quality control before shipping. We ensure that only perfect products leave our facility.
Customer Safety
To protect all our customers, we cannot resell returned cosmetic products as their safety and efficacy may have been compromised during storage or handling.
Our Commitment to You
We maintain strict quality control standards throughout our production process.
Every batch is thoroughly tested before distribution.
Products are securely packaged to prevent damage during shipping.
Our customer support team is always here to help with your questions.
Before Making a Purchase
- Carefully read the product description and usage instructions
- Review the ingredients list for any potential allergies
- Contact our support team with any questions before purchasing
- Read customer testimonials and reviews
Questions or Concerns?
Our dedicated customer support team is here to assist you with any questions or concerns about our products. Please don't hesitate to reach out.